Topic 13Tools & Security

Communication & Collaboration

Official email, Teams, reporting manager, escalation matrix, meeting etiquette, response expectations

5 key points

Official Communication
Use company email and Teams for work-related communication.
Reporting Manager
Keep your Reporting Manager informed about work progress, concerns, and requirements.
Escalation
Follow the defined reporting and escalation matrix for resolving issues.
Meeting Etiquette
Attend meetings on time, be prepared, and participate professionally.
Response Expectations
Respond to emails, Teams messages, calls, and work-related requests promptly and professionally.